Privacy Policy

1. Data Fiduciary

TravelThere Services LLP, Enkay Tower, Plot B B1, Udyog Vihar Phase V, Dundahera, Gurgaon – 122016, Haryana, India is the Data Fiduciary under the DPDP Act, 2023, responsible for the lawful processing of your personal data.

Contact for data queries: info@travelthere.in | +91 87963 62789

2. What Data We Collect

Information you provide directly:

• Full name, mobile number, email address
• Travel dates, departure and arrival cities, airline preferences, cabin class
• Number of passengers (adults, children, infants)
• Special requirements (dietary, mobility, medical)
• Payment information (processed by your bank or payment gateway; not stored by us)
• Passport and visa details (only when required for ticketing or visa assistance)

Information collected automatically:

• IP address, browser type, device type
• Pages visited, time spent on site, referring URLs
• Cookies and similar tracking technologies (see Section 9)

3. Legal Basis for Processing

Under the DPDP Act, 2023, we process your personal data on the following bases:

• Consent: You provide explicit consent when submitting an enquiry form
• Contractual necessity: To fulfil a travel booking you have confirmed
• Legitimate interest: To prevent fraud and ensure site security
• Legal obligation: To comply with applicable Indian law and regulatory requirements

4. How We Use Your Data

• To process and fulfil your travel enquiry or booking
• To contact you with quotes, confirmations and booking updates
• To issue GST-compliant invoices
• To provide customer support before, during and after travel
• To send service communications (not marketing, unless consented)
• To comply with legal and regulatory obligations

5. Data Sharing

We share your personal data only as necessary:

• IATA-accredited supply partners (airlines, hotels, cruise lines) — to fulfil your booking
• Payment processors — for secure payment processing
• Visa authorities — only when you have requested visa assistance
• Technology providers (e.g. Supabase for data storage) — under strict data processing agreements
• Legal authorities — when required by law or court order

We do not sell, rent or trade your personal data to any third party for marketing purposes.

6. Data Retention

We retain your personal data for the period necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal obligations. Enquiry data is retained for 3 years; booking data is retained for 7 years for accounting and tax compliance. You may request deletion of non-statutory data at any time.

7. Your Rights Under the DPDP Act, 2023

As a Data Principal under the DPDP Act, 2023, you have the following rights:

• Right to Access: Request a summary of your personal data held by us
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Grievance Redressal: Lodge a complaint with us or the Data Protection Board of India
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Nominate: Nominate a person to exercise your rights in the event of your death or incapacity

To exercise any of these rights, email info@travelthere.in with your full name and request. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include SSL/TLS encryption on all data transmissions, access controls, and use of trusted third-party infrastructure providers.

However, no method of internet transmission is 100% secure. You transmit data to us at your own risk. We will notify you of any data breach that may affect your rights and freedoms in accordance with applicable law.

9. Cookies

We use essential cookies necessary for the functioning of this website. We do not use third-party advertising cookies. You may disable cookies in your browser settings; however, some site functionality may be affected.

10. Third-Party Links

This website may contain links to third-party websites (e.g. Trustpilot, government visa portals). We are not responsible for the privacy practices of any third-party website. We encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.

12. International Data Transfers

Your data may be transferred to and processed by our technology partners (including Supabase) whose servers may be located outside India. We ensure such transfers are subject to adequate data protection agreements consistent with the DPDP Act, 2023.

13. Grievance Officer

In accordance with the DPDP Act, 2023, any grievance regarding data processing may be directed to:
Grievance Officer: TravelThere Services LLP
Email: info@travelthere.in
Phone: +91 87963 62789
Address: Enkay Tower, Plot B B1, Udyog Vihar Phase V, Dundahera, Gurgaon – 122016, Haryana

We will acknowledge your grievance within 48 hours and resolve it within 30 days.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be effective from the date of publication on this website. We will notify you of material changes where possible.

15. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023. Disputes shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana, India.